1. Introduction: These terms and conditions (the "Terms") govern the use of our products and the associated services provided by our business.

2. Acceptance of Terms: By purchasing or using our products, you agree to be bound by these Terms. Please do not use our products if you do not agree to any part of these Terms.

3. Orders and payments: 

   a) Orders: All orders are subject to acceptance by our business. We reserve the right to refuse or cancel any order at any time for             any reason.

   b) Pricing: Prices for our products are clearly displayed on our website or as stated during the purchase process. We reserve the               right to change prices without notice, but such changes will not impact already confirmed orders.

   c) Payments: Payment for the products must be made at the time of purchase. We accept various payment methods, as indicated            during the purchase process. 

4. Shipment and Delivery:

   a) Shipment: We aim to dispatch all orders within a reasonable time frame. However, we are not liable for any delays caused by               third-party shipping service providers.

   b) Risk of loss: The risk of loss or damage to the products passes to you upon delivery. Please inspect the products upon receipt               and notify us of any issues straight away. 

   c) International orders: At this point in time, we are only taking orders and dispatching within the UK.

5. Returns and Refunds: 

   a) Returns: If you are not satisfied with your purchase, you may return the products in their original condition within 30 days for a             refund or exchange, subject to any applicable laws.

   b) Refunds: Refunds will be processed within a reasonable time frame after the returned products are received and inspected by               our business.

   c) Return shipping: Unless the return is due to our error, you are responsible for all shipping costs associated with returning the                 products.

6. User responsibilities:

   a) Product usage: You agree to use our products in accordance with their intended purpose and any instructions or warnings                     provided by our business.

   b) Personal information: By providing your personal information, you consent to its collection, use and storage in accordance with           our privacy policy.

7. Intellectual property:

   a) Ownership: The products, including any trademarks, logos or other intellectual property associated with our business, are owned         by us or our licensors and are protected by applicable intellectual property laws.

   b) Restrictions: You are not permitted to reproduce, distribute or use our intellectual property without our prior written consent.

8. Limitation of Liability: To the extent permitted by law, our business shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of or in connection with the use of our products.

9. Governing Law: These terms shall be governed by and construed in accordance with UK laws. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of UK courts.

10. Amendments: We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any updates.

11. Contact Information: If you have any questions or concerns regarding these Terms or our products, please contact us at enquiries@aquahearts.co.uk.

By purchasing or using our products, you acknowledge that you have read, understood and agreed to these Terms and Conditions.